Legal
Privacy Policy
This Privacy Policy explains how ARCWELL collects, uses and safeguards information when you visit our website or contact us.
1. Information we collect
We may collect information you voluntarily provide when you contact ARCWELL, submit an enquiry, communicate with us by email, or interact with our services. This may include your name, email address, telephone number, organisation name and information you include in your message.
2. How we use your information
Information provided to ARCWELL may be used to respond to your enquiry, communicate about our services, understand your requirements, provide requested information, improve our website and services, and maintain appropriate business records.
3. Website and technical information
Our website may automatically receive limited technical information such as browser type, device information, pages visited and general usage information. This information may be used to maintain, secure and improve the website.
4. Cookies and analytics
ARCWELL may use cookies or similar technologies where required for website functionality, performance measurement or analytics. If additional analytics, advertising or tracking technologies are introduced, this policy may be updated to reflect those practices.
5. Sharing of information
ARCWELL does not sell personal information. We may share information with trusted service providers where reasonably necessary to operate our website, communicate with you or deliver our services, subject to appropriate safeguards.
6. Data retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, or where retention is required by applicable law.
7. Data security
ARCWELL takes reasonable measures to protect information from unauthorised access, misuse, loss or disclosure. No online system can be guaranteed to be completely secure, and users should exercise appropriate care when transmitting information online.
8. Your rights
Subject to applicable law, you may have rights concerning your personal information, including the right to request access, correction or deletion of information held by ARCWELL.
9. External links
Our website may contain links to third-party websites or services. ARCWELL is not responsible for the privacy practices, security or content of third-party websites.
10. Changes to this policy
ARCWELL may update this Privacy Policy from time to time to reflect changes in our services, website practices or legal requirements. The latest version will be published on this page.
11. Contact
If you have questions about this Privacy Policy or how ARCWELL handles personal information, contact us at:
office@arcwell.asiaMalaysia
Last updated: September 2026